What is SoloSettle?
SoloSettle helps collectors settle debts with our customers. It is a new tool from SoloSuit.
How does it work?
A SoloSuit customer makes an offer to settle a debt via our software. This offer is sent as an email directly to the debt collector. The debt collector can accept or counteroffer by responding to the email. This response is sent directly to the customer.
Once a settlement is reached, the collector sends the settlement agreement. The customer's payment is sent via Checkbook.io. The collector can deposit payment however they want: request a paper check, ach transfer, print a check, etc. Once the collector receives payment, the collector takes the appropriate action to resolve the case, usually dismissing the lawsuit.
Do I need to see a power-of-attorney agreement before responding?
No. With SoloSettle you are communicating directly with the customer. This correspondence does not violate third-party disclosure regulations. You do not need proof of a consent agreement or power-of-attorney agreement between SoloSuit and the customer.
What happens when I respond?
When you respond to the offer email, your response is transmitted directly to the customer via our software.
Why do I need to respond in a particular format?
Your response must follow the particular format indicated in the email. This format is required for the software to be able to present your response appropriately to the customer.
If you do not respond appropriately, you will receive an email indicating your response is unable to be transmitted.
Should I respond to a SoloSettle offer?
Yes. We've verified that our customers have the offer amount available to pay. Accepting an offer from SoloSuit is like getting free money.
What if I have feedback?
If you have feedback such as comments, ideas, or suggestions, leave them here: https://forms.gle/wUK1fzmZyxQz5ao39